By The Docks Crab Cake Shipping Information
- Your crab cakes will arrive in a individual Reusable Styrofoam cooler.
- We gladly accept Visa, MasterCard and American Express.
- All orders will be packed with dry ice to keep your order cold and fresh during shipping.
- Your crab cakes are shipped with dry ice to maintain a low temperature and preserve quality and freshness.
- All boxes will be identified and properly marked for next day shipment by Federal Express
Unless otherwise specified, we ship Monday through Thursday FedEx One Day Standard, as follows:
Monday (orders before 10:00 a.m. EDT) will be delivered by 4 p.m. on Tuesday
Tuesday (orders before 10:00 a.m. EDT) will be delivered by 4 p.m. on Wednesday
Wednesday (orders before 10:00 a.m. EDT) will be delivered by 4 p.m. on Thursday
Thursday (orders before 10:00 a.m. EDT) will be delivered by 4 p.m. on Friday
* Orders placed after 10:00 am will be processed on the next business day
Sorry, we cannot deliver to P.O. Boxes. Please make sure the shipping address you provide us is correct. We cannot guarantee deliveries to incorrect addresses. Federal Express charges us a $10 Address Correction Fee for incorrect recipient addresses. We reserve the right to pass this cost on to you, so please be sure to provide us accurate address information when placing an order. Major holidays and weather conditions may change delivery availability. Order early to place a holiday order. At this time, we do not offer international shipping of our crab cakes to ensure the freshness and quality.
By The Docks guarantees all our crab cakes. If you are not completely satisfied with your purchase, you may return the unused portion for a 100% refund.*
*Within 36 hours of receipt, re-pack the product in the original packing materials used to ship it to you.Then return package via FedEx to the address below:
Return your package to:
By The Docks
3321 Eastern Blvd
Middle River, Maryland 21220
If your order arrives spoiled or damaged, please call us at (410) 686-1188 and have your order number available
To cook the crab cakes, please follow the instructions below:
You MUST preheat the oven to 450° for approximately 8-10 minutes prior to cooking the crab cakes. Remove crab cakes from plastic containers and drain out any juices that have settled, remix into a ball shape and place crab cakes on an un-greased pan. Add a splash of water or small amount of butter on pan before placing crab cakes on pan to prevent burning or sticking. Place in the preheated oven for approx. 12 to 15 minutes or until the cakes are golden brown on top and firm. Please cook crab cakes at an internal temperature of 145° F. Remove from the oven and let set for about 5 minutes before serving.
We provide our customers fresh crab cakes (Not Frozen) and excellent customer service. We gather personal information to allow us to process your orders and to inform you of special offers and discounts. We collect your name, phone number, email address, billing information (credit card number, expiration date and billing address) recipient’s name, address, and telephone number. We do not share your email address with any 3rd party and your credit card information is 100% secure on our web site.